Tools: Figma, Adobe Illustrator, Giphy Capture, Photoshop, Pen & Paper
Role: UX/UI Design Student at Springboard, Design Sprint Challenge
Duration: 5 days over 40+ hours
Emergency search screen
Quick results for stressful situations.
Multiple ways to look up symptoms.
Option available to contact a vet.
Results and possible solutions
A list of common symptoms your dog might be having and what to look for to know when to call the vet.
Multiple suggestions for home remedies and recipes that include helpful food items.
Recipe screen
Intuitive screens to help users navigate through the recipes.
A helpful video at the top to guide users through
the process of making the recipe.Easy instructions to follow along the way.
Day 1 - Understanding & Mapping
SafePet is an app for those in search of helpful information on what to do in an everyday emergency with their pets. Many dog owners are uncertain about what to do if something comes up suddenly. This app can help ease the stress with simple step-by-step advice on how to guide you through everyday emergencies you might not know off the top of your head. My goal is to provide helpful resources for the loving dog owner to help guide them through emergencies in the palm of their hand. - Research
User Map
How might we…
Help educate dog owners on what to do in everyday emergencies they encounter with their pets?
Day 2 - Sketching Solutions
Lightning Demos
Pet First Aid - American Red Cross:
This app helps you take care of your furry friends with the help of veterinary advice for all kinds of emergencies. It provides helpful information but doesn’t give home remedies for non-emergency cases. It also doesn’t allow you to search specifically for what type of symptom your dog is having.
Google:
Google is probably the easiest way to search for any type of emergency your dog is having with results in seconds. The downside is there could be thousands of articles to shuffle through to find a quality result. Google is not geared towards emergencies, it’s more for search results.
Crazy 8 Sketches
The critical screens I wanted to focus on would be the information pages, possible recipe pages, and the overall knowledge people can gain while reading about what to do in an emergency for their dogs.
Day 3 - Decide & Create
The solution I chose had more information for the users. I wanted to create an app where dog owners can easily find answers to their burning questions about everyday emergencies they might have. Showcasing useful information with helpful remedies made with human foods in one app will help users keep track of what to do in case of an emergency.
Screen 1: The first screen gives users options on what emergency they need information on along with the capability to search for any symptom.
Screen 2: This critical screen actually shows the remedy for what to do in that specific emergency the user chose.
Screen 3: This screen shows possible recipes for a specific emergency the user is having and how they can help prevent it next time.
Day 4 - Prototyping
The prototype I ended up with was very similar to my crazy 8 sketches. I wanted to create something that was easy and very intuitive for someone to use in case of an emergency. I felt like my testing was pretty straightforward and I hoped to learn how people might act in quick stressful situations.
Day 5 - User Testing
I ran my user tests with 5 volunteers who currently own at least one dog. My goal for testing was to see how the users react to my prototype and what could be improved to make the process quick for emergencies.
User Task: Your dog has been having an upset stomach all morning. You want to help them with natural remedies before you have to call the vet. You open the app and find out what will help your pup’s stomach.
Main findings from user tests
The feedback I received was more on which content was missing versus the actual design of the app. I redesigned the type of information the user might want to see within the app.
What worked well:
Straightforward design with everything easy to navigate.
Great concept for new dog owners that might not know quick remedies.
The recipe page is similar to other apps, so it’s easily understood.
What didn’t work well:
Add more symptoms so the user will know what to look for when you are in that emergency.
Add navigation so there are more ways to maneuver within the app.
Create an additional screen for a homepage with a little blurb describing what and how the app works.
Providing more options within the results section would be helpful.
Add a CTA button for vet offices nearby that call right away in case of an emergency.
Progressive Changes
Updated Final Prototype
I think updating the screens and adding the navigation at the bottom really helped bring everything together. Giving more options will help reassure the user that they are on their way to helping their four-legged friends in their everyday emergencies.
Learnings
This was my first Design Sprint and I really enjoyed the quick process. Seeing my work come together within a week was exciting and made me want to dive deeper into quick projects. I am looking forward to more design sprints in the future.